The reason why you’re receiving this message is most probably because you’ve entered an invalid username or password.
Please ensure that the username you’ve entered is your VPN username, and not your email address. Note: They are not necessarily the same.
The password however, will be the same as the one you’re using when logging into our website.
If you’re unsure what your VPN username is, please visit your Client Area on our website to confirm it:
Additionally, if you’d like to change your password, please visit the Change Password section of your Client Area:
If it happens that you’ve forgotten your password, please visit our Password Reset form to request a password reset:
If you encounter any further difficulties or if the guide above does not resolve the issue you’re experiencing, please contact our technical support team at email@example.com and we’ll do our best to assist further.